Domestic standard orders are sent out within 3-5 business days of order processing. USPS Standard Shipping will be used. For Priority 2-Day or Fed-Ex Overnight orders, management will attempt to expedite processing and shipping for on time arrival.
International Customers, please email firstname.lastname@example.org to discuss shipping.
Shipping time and price will vary depending upon the shipping method chosen:
USPS Standard Shipping
$4 + $0.50 per item
USPS Priority 2-day
$7 + $0.50 per item
Fed-Ex Standard Overnight
$22 + $1 per item
Returns & Exchanges
- All sales are final. No refunds or exchanges.
- If products are defective or for other customer service issues, exchanges may be rarely processed at the sole discretion of management. We will honor an exchange for the same item or any item that we carry that is of equal or lessor value ONLY, provided that stock is available. Unfortunately, we cannot exchange an item for one that is more expensive by simply charging your card again for the difference. We are only authorized to charge your credit card for your original order total that was approved. Additionally note that once an order is charged to your credit card your credit card information is erased from our records to protect you. In order to insure a smooth transaction, please fill out this form and comply with all packing instructions.
- Customers needing to request a return may do so by emailing us at email@example.com or through our contact us page. Please make sure to specify your order number when you contact us.
* A return label will be sent to you via email if you have received an item that is damaged or if you were sent the wrong item and/or size.
Please send your item(s) back to:
Puffs Official Store
c/o Holmes Productions, LLC
545 E 5 St, 11
New York, NY 10009